As you may have already heard,BA Insight joined Upland Software in February. We are so excited to be part of an organization that has a long-term investment in both the knowledge management and document workflow markets. Upland has the strategy and resources to help you continue driving knowledge productivity and excellence through the power of enterprise search.
This acquisition opens up incredible possibilities for us, as well as an expanded set of software offerings for our customers. Upland is based in Austin, Texas, but has a global reach with offices, remote workers, and customers worldwide.Upland’s 30+ productsare built to solve a myriad of business challenges while offering flexibility and real value. Name a challenge, and Upland has a product to solve it!
We are eager to be part of a company that helps people get work done more efficiently. After all, that’s what we’ve been up to at BA Insight from the start.Visit the Upland Software websiteto learn more.
Customer Spotlight
Ogletree Deakins, one of the largest labor and employment law firms representing management, recently implemented a new intranet platform (ODConnect 2.0) to advance its digital transformation strategy. Part of the scope was to replace their existing search tool with one that was more reliable and integrated seamlessly with SharePoint Online and other firm systems, such as iManage and Aderant. They also wanted to provide their users with a much better search experience while ensuring it was accessible via mobile.
As the primary engagement channel for the firm, ODConnect 2.0 incorporates a new natural language-driven enterprise search powered by Upland BA Insight. BA Insight was proud to partner with Ogletree Deakins on this project, ensuring their enterprise search objectives were achieved. We worked closely with them to provide a tool that easily adapts and personalizes information for their attorneys and professional staff, positioning the firm to provide targeted content that learns as users engage with search.
As a result of this transformational and innovative project, Ogletree Deakins was the exclusive winner of the International Legal Technology Association (ILTA) Distinguished Peer Awards in the Transformative Project of the Year category. This prestigious award recognizes a project that generates systemic change within an organization that could be used as a model for the legal industry. You can learn more about Ogletree Deakins and their award-winning project here.
We Hope to See You at ILTACON
We are excited to announce that Upland Software is a Gold Sponsor of this year’s ILTACON! This event takes place August 21-25 at Gaylord National, National Harbor, MD. You'll find BA Insight and AccuRoute representatives in booth 601, and we're excited to share how both products help law firms increase productivity. If you are interested in seeing a demo or scheduling a specific time to meet with our product specialists, let us know here.
SmartHub 6.0 is in Beta with Exciting Enhancements
Our newest version of SmartHub offers a variety of new features and capabilities to provide a better search experience and improve productivity. These include:
Automated Q&A: Often when users search, they are looking for only a specific piece of information that is contained within a document, rather than the entire document. Automated Q&A parses documents to extract the specific information needed to answer questions. Questions can be defined in a text file or can be automatically extracted from analytics data. Once questions and content are analyzed, Automated Q&A configures “Question and Answer” settings in SmartHub, which can either be published immediately or held for review and approval.
UI Editor: This new capability greatly simplifies the process of doing routine configuration and maintenance tasks on SmartHub pages. It provides a UI for modifying branding and logos, configuring refiners, and modifying settings. It also automatically maintains the relationship between pages and settings files to simplify the file management process.
Security Roles: New in SmartHub 6.0 is the ability to provide role-based access to administrative capabilities in SmartHub. For example, a group of users could be given access to analytics reporting only, without the ability to access other administrative functions.
Alerts: Extending on the existing Save Search capability, users can “subscribe” to one or more of their saved searches and they will be automatically notified of new content that matches their saved searches. Users can choose to be notified weekly or they can select immediate notification, which will trigger an alert shortly after new content is added.
Let us know if you would like to schedule a demo of these new capabilities!
We want to reassure you that our support team is still here and ready to help. For now, we’re still available via the same email address you have been using: support@bainsight.com. Please continue to use this address for any problems, concerns, or questions.
We are also working on some enhancements as we integrate with the Upland Community support systems. Along with new support contact information, we will be introducing a portal where you will be able to file cases, manage support tickets, find known issues, and more. You will start to see some of these enhancements in late May and into June, so watch for further communications about this soon.
BA Insight, 7 Liberty Square, Suite 3, Boston, MA 02109, USA, 339.368.7234
